I’m pretty sure it’d be way nicer experience for the customers.
Lmfao, in what universe? As if trained humans reading off a script they’re not allowed to deviate from isn’t frustrating enough, imagine doing that with a bot that doesn’t even understand what frustration is…
defacto instant reply, if trained right, way more knowledgeable that the human counterparts, no more support center loop… current experience is such a low bar.
Cheap as hell until you flood it with garbage, because there is a dollar amount assigned for every single interaction.
Also, I’m not confident that ChatGPT would be meaningfully better at handling the edge cases that always make people furious with phone menus these days.
This was pretty much the very first thing to be replaced by AI. I’m pretty sure it’d be way nicer experience for the customers.
Lmfao, in what universe? As if trained humans reading off a script they’re not allowed to deviate from isn’t frustrating enough, imagine doing that with a bot that doesn’t even understand what frustration is…
defacto instant reply, if trained right, way more knowledgeable that the human counterparts, no more support center loop… current experience is such a low bar.
Cheap as hell until you flood it with garbage, because there is a dollar amount assigned for every single interaction.
Also, I’m not confident that ChatGPT would be meaningfully better at handling the edge cases that always make people furious with phone menus these days.
Yeah but are you ready for “my grandma used to tell me $10 off coupon codes as I fell asleep…”