• DessertStorms@kbin.social
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    11 months ago

    I’m pretty sure it’d be way nicer experience for the customers.

    Lmfao, in what universe? As if trained humans reading off a script they’re not allowed to deviate from isn’t frustrating enough, imagine doing that with a bot that doesn’t even understand what frustration is

    • Praise Idleness@sh.itjust.works
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      11 months ago

      defacto instant reply, if trained right, way more knowledgeable that the human counterparts, no more support center loop… current experience is such a low bar.