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Joined 1 year ago
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Cake day: May 3rd, 2024

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  • Thank you for posting this. I thought it was just me.

    In my case, one user actually lost access entirely to my libraries, the updated app was trying to force him to buy a personal pass, even though I have a Plex pass.

    I had him reset his app and clear cache, to no avail. I ended up having to REMOVE his access to my libraries, and then reshare them to him, before he could access them again.

    He was quite upset at Plex during the entire process.

    Then the next day, he got this same email, and was frustrated all over again thinking he was gonna have to fight it again.

    Really terrible customer service here, very sloppy. Aside from the fact that this is a greedy cash grab, it’s just being done poorly.

    Jellyfin still isn’t feature packed enough for me to switch to, unfortunately.