• ultranaut@lemmy.world
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    1 year ago

    I contacted them to find out if my account was hacked and their automated system claimed they have not experienced a breach and then tried to connect me with an actual person.

    • money_loo@1337lemmy.com
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      1 year ago

      Well they weren’t technically hacked, so that’s probably why they responded the way they did.

      They literally used people’s passwords to login.

      If you re-use your passwords across multiple sites then that is what would put you at risk for this.

      Just change your 23andMe to a unique password and you should be good.

    • ultranaut@lemmy.world
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      1 year ago

      It’s been a few hours of “waiting for an agent” without progress so I’m giving up for the day. I think 23andme must be very busy with unhappy customers, or is massively understaffed.