Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer’s comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

    • AA5B@lemmy.world
      75·
      5 months ago

      Ok, this time I read the full ticket, so ….

      • They used the software in compliance with provided license
      • opened a bug report on the provided system
      • cooperate with the maintainer to diagnose
      • then when it was user error, they asked where they should have found the doc?
      • then some asshole pasted a huge graphic in the bug report demanding money

      I love to hate on Microsoft too, but I only see one asshole here

      • phoenixz@lemmy.ca
        2·
        5 months ago

        The point is that a multi billion dollar company, known for squashing and sabotaging open source projects, wants a bug fixed quickly. The open source software that they make big money from has an issue and they COULD just sponsor it, get a support contract, whatever, but instead they want priority because reasons?

        If it was a random user, then whatever. The entire point is that this is not a simple random user.