I have to constantly explain to my wife that if she can’t reach a website it is likely on their end and there is nothing I can do until they fix it. I explain there is a chain of connections involved and me sitting and staring at her laptop for an hour isn’t going to fix it.
Oh, so the WiFi was fine, but the internet sucked when it rained. Cool.
WiFi != Internet.
Ive had to explain this soo many times to users that I’ve gotten tired and just roll with them with the misconception
I still live in hope. It’s a dark dreary place.
I have to constantly explain to my wife that if she can’t reach a website it is likely on their end and there is nothing I can do until they fix it. I explain there is a chain of connections involved and me sitting and staring at her laptop for an hour isn’t going to fix it.