Retailers in Europe, like Booths supermarkets, and the United States, like Walmart, are pulling back on having self-checkout in light of complaints and shoplifting.
I wouldn’t be surprised if most of the ones I use have a disabled scale, but only that one grocery store I mentioned actually uses it. It could be that they have poorly calibrated scales, but if that’s the case, then all of the ones they use are. Self-checkout everywhere else is a breeze.
When I worked at a grocery store, the attendant could override the “unexpected item” alert and it would re-tare the scale, causing problems for the next person if it wasn’t actually broken. I bet that’s what’s happened at the store you avoid; just years and years of careless attendants overriding too quickly and messing up the calibration.
I wouldn’t be surprised if most of the ones I use have a disabled scale, but only that one grocery store I mentioned actually uses it. It could be that they have poorly calibrated scales, but if that’s the case, then all of the ones they use are. Self-checkout everywhere else is a breeze.
When I worked at a grocery store, the attendant could override the “unexpected item” alert and it would re-tare the scale, causing problems for the next person if it wasn’t actually broken. I bet that’s what’s happened at the store you avoid; just years and years of careless attendants overriding too quickly and messing up the calibration.