T-Mobile sued after employee stole nude images from customer phone during trade-in::T-Mobile has been sued again for failing to protect consumer data after an employee at one of its Washington stores stole nude images off of a customer’s phone.

  • Rob T Firefly@lemmy.world
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    8 months ago

    Most people aren’t all that clear on the distinction of things being “on” a phone. When they switch to their next phone and their photos immediately sync onto it from whatever cloud stuff they use, they may have the illusion that the new phone is where their photos “are” now and not consider the continuing existence of the data on the old one.

    Basic technical literacy should be everyone’s responsibility and would be in a perfect world, but any IT person will tell you that it can never be assumed of anyone. However on the bright side, stories like this blowing up in the mainstream news will knock a little awareness into more end-user skulls every now and then. Send it to all the non-techies you know and care about!

    • pete_the_cat@lemmy.world
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      8 months ago

      After being in IT for a decade it never ceases to amaze me how incompetent people are when it comes to tech.

      At my first gig in NYC I worked at a smaller financial firm (about 100 people) and every mid-level and above employee was given a work phone. One time I got a ticket that said “my smartphone is being really slow, can someone please take a look?”. I went up there and it was a guy in his 40s (I was like 30), suit and tie, I think he was a Junior VP or something like that. He gave me his Galaxy S5 and I looked at the RAM usage and it was all taken up by Chrome. I opened up Chrome and he had 99+ tabs open, I told him that was the reason and he said “Oh… I thought those automatically closed when I exited (he meant switched apps, not killing the process)…”, I told him they didn’t and started swiping them away, after the first few it was about 90 tabs of (teen) porn 🤣. I had to stand there in front of him, straight faced for a good few minutes cleaning up his porn. Afterwards I said “it should be better now, just remember to close your tabs when you’re finished with them.” and left. Once I got in the elevator I nearly pissed myself laughing so hard.

      • nayminlwin@lemmy.ml
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        8 months ago

        I’ve seen too many guys, even those in “respectable” positions like executives or club captains, just leave their porn tabs open before asking me for some help with their phones.

        When I asked them to open up their browser they would straight up open it up to a previously opened porn tab and start to panic. And somehow, the porn site that opened is always XNXX, lol. Pornhubs’ banned here and I guess XNXX just become popular instead.

      • scarilog@lemmy.world
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        8 months ago

        I’m not gonna lie I do this too. Not leaving porn tabs open, but not closing apps/tabs. Android should automatically clean these up afaik.

        • ZiemekZ@lemmy.world
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          8 months ago

          Android should automatically clean these up afaik

          NOOOOOOOOOO! DO NOT. EVEN. SUGGEST. THAT.
          I’ve got hundreds of tabs opened, if Android cleaned them automatically it’d be like burning my own Library of Alexandria.

      • ZiemekZ@lemmy.world
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        8 months ago

        after the first few it was about 90 tabs of (teen) porn

        I better hope you saved the links. Just asking for a friend.

    • BearOfaTime@lemm.ee
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      8 months ago

      Sad but true.

      As one of those IT people (who was taught on punched cards), I’d had some hope that by the 21st century only GenX and Boomers would have this issue.

      That young adults don’t know this stuff is very frustrating.

      Most people cant explain how a toaster works - it may as well be magic to them.

      • JPAKx4@lemmy.blahaj.zone
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        8 months ago

        It’s genuinely crazy. I’ve had to remove viruses from my friends (16 or 17 at the time) and just didn’t understand. Why are you allowing things to make admin changes? Or just having to explain the difference to people what a “zip drive” is and a USB drive. As things get more “convenient” tech literacy definitely goes down.

        • pete_the_cat@lemmy.world
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          8 months ago

          I worked in my university’s computer lab and one time I had a girl complain that the computer wasn’t allowing her to do something (like download or save a file, this was over a decade ago) and she was frustrated. I asked her to show me what the issue was. She did what she was trying to do, a pop-up appeared and without reading it she clicked “no” and then proceeded to bitch about it not working. I did it again and the pop-up was asking for permission but she kept denying it, and then complaining that it didn’t work 🤦‍♂️

      • WhiteHotaru@feddit.de
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        8 months ago

        There is actually a theory floating around, that people growing up in the 80ies-2000 were the most tech literate, because they had to tinker to get thinks to work. Want to play a game on DOS 6.2 and it did not work? Edit some system files for more memory. Today the technisch hidden behind false physics and got really well.

        My son is nine. I got him a Kano (the old one with a raspberry pie as base) and he has to learn why we need to connect a display to the processing unit and connect peripherals to do things. His friends own a tablet, a smartphone and a gaming console. You cannot see behind the tech in those, if you don’t want to destroy them and explore hobbit works (on a basic level).

          • WhiteHotaru@feddit.de
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            8 months ago

            It is a great project, but unfortunately I guess it is not running very well. They did the setup with raspberry pies first with additional modules like a screen, an LED matrix and other things you could program. The software experience is pretty awesome. The whole manual is telling your kid a story and describing everything in just the right language for a kid. You plug it and the story goes on at terminal level when your kid is promted to write their name. After this it boots into a really well made desktop with a adventure game to get to know the computer, a bunch of programming tools and a browser.

      • DrCake@lemmy.world
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        8 months ago

        We started with Boomers etc who never used tech so had no idea what to do. Then a couple generations of people having to learn tech to use it. Now we are at the point where it’s so easy to use that people can use without ever having to learn about it.

      • pete_the_cat@lemmy.world
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        8 months ago

        Back when I was in college (mid to late 2000s) I worked in the campus computer lab. People frequently asked “how do I print stuff?” because they had to pay for it ($25 was included, it was to stop people from printing out a few hundred page books for free), they just had to swipe their ID at a touchscreen terminal, select the print jobs and hit “print”.

        This girl came over asking this question and I repeated the above, then she said “No… how do I print from the computer?”. I was dumbfounded because this was a very large statue university that didn’t accept just anyone. It was Microsoft Word (when they switched from the menu bar to that stupid start menu style button in the upper left hand corner) and she had zero clue how to use it. I was thinking “damn girl, how did you make it through high school and get accepted here?!”. She was apparently your typical hot blonde airhead.