A majority (64%) of 5,728 people surveyed by Gartner in December 2023 said they would prefer companies not to use AI in their customer service. Additionally, 53%...
Yeah, there are some things that have to happen on the phone (Account recovery is one, because it’s a special department and most CS has no way to do anything. They can’t even really do it in the store because they don’t have the access.) But their chat isn’t bad when I’ve had to use it.
Yeah, there are some things that have to happen on the phone (Account recovery is one, because it’s a special department and most CS has no way to do anything. They can’t even really do it in the store because they don’t have the access.) But their chat isn’t bad when I’ve had to use it.