Yeah, while you technically can replace the battery yourself on modern smartphones, it’s really not as simple or accessible as people make it out to be. Gone are the days of quickly popping off a battery cover with zero tools and just dropping in a new battery. I’d wager most people today get their phone replaced when their battery has degraded to the point of unusability. Grandma used to be able to do this. Now, not so much. Often, tech focused, internet minded individuals don’t realize how the general public views and interacts with their tech.