Oh man, I feel your pain… I was in general customer-facing support for three different enterprise security/identity service providers from 2014 until a year ago. That shit was torturous sometimes. Now with that third of those three I’m the dedicated guy for just two of our larger customers and it’s fuckin great compared to that. Always dealing with the same handful of very very competent people is so refreshing.
Oh man, I feel your pain… I was in general customer-facing support for three different enterprise security/identity service providers from 2014 until a year ago. That shit was torturous sometimes. Now with that third of those three I’m the dedicated guy for just two of our larger customers and it’s fuckin great compared to that. Always dealing with the same handful of very very competent people is so refreshing.