Next step, hire a seasoned and reputable community manager. Step 3, either shut down, or HEAVILY limit employee talk back on your discord going forward because it has ONLY caused bad things during each drama session.
Yes, the situation would be much much better if Arrowhead just said:
We understand and empathise with the frustration many of our valued players have expressed over the recent policy changes regarding PSN accounts. We strive to make sure our game provides the best experience possible for our players and this policy change is an important part of that. Rest assured we are working hard to ensure that the transition will be as smooth as possible for all our players and have a world class support team standing by to help in the unlikely case of any issues. Lastly I want to thank players for their continued support as we enter this new and exciting chapter for Helldivers 2.
See? Much better than actually interacting with your player base as though they are human and you actually care about them.
I don’t think Spitz or the CM position in general should be the focus of the discussion at all. He’s a human, and he’s got a tough job right now and a lot of people venting their frustrations at him, directly. Him having a snotty attitude after having this fiasco dropped on him is a bad look to be sure, but hardly the issue. He’s not in charge of making decisions for Arrowhead or Sony, he’s just the mouthpiece.
Next step, hire a seasoned and reputable community manager. Step 3, either shut down, or HEAVILY limit employee talk back on your discord going forward because it has ONLY caused bad things during each drama session.
Yes, the situation would be much much better if Arrowhead just said:
We understand and empathise with the frustration many of our valued players have expressed over the recent policy changes regarding PSN accounts. We strive to make sure our game provides the best experience possible for our players and this policy change is an important part of that. Rest assured we are working hard to ensure that the transition will be as smooth as possible for all our players and have a world class support team standing by to help in the unlikely case of any issues. Lastly I want to thank players for their continued support as we enter this new and exciting chapter for Helldivers 2.
See? Much better than actually interacting with your player base as though they are human and you actually care about them.
/s
I don’t think Spitz or the CM position in general should be the focus of the discussion at all. He’s a human, and he’s got a tough job right now and a lot of people venting their frustrations at him, directly. Him having a snotty attitude after having this fiasco dropped on him is a bad look to be sure, but hardly the issue. He’s not in charge of making decisions for Arrowhead or Sony, he’s just the mouthpiece.