• InfiniteGlitch@lemmy.dbzer0.com
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    5 months ago

    That’s because the components inside each little white stick are glued together. Apple could use screws and latches to hold together the components. That way, if something needed to be repaired or replaced, you could easily get inside the device in order to fix it. But Apple doesn’t do this.

    So as usual, they purposefully do this. This reminds me of the time with the iPhone battery ‘scandal’ Apple Batterygate.

    I really like their Airpods Pro (1st gen), have them for about 4 years now. However not without problems. I had to replace them 5 times because of crackling sounds, muffled sound and broke-bass sounds. This even happend after my 2 years warranty but luckily (and thankfully) the Apple employees are nice people at times. When it happened (twice) outside my warranty, they told me, if I showed them my receipt - They can and will give me a new pair of Airpods Pros.

    They told me ‘‘many do not know but there’s a law that forces companies (even Apple) to give a ‘decent product’ to the customer’’.

    Not sure if I will get their Airpods Pro 2 (or 3) though after all the hassle.

    EDIT: As I’m not sure if this law is also outside my country, here’s the official government website with their explanation of it. It is in the Dutch language though: Rijksoverheid deugdelijk product

    • MurrayL@lemmy.world
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      5 months ago

      Each to their own, but I personally can’t imagine having to replace a faulty product 5 times and still wanting to use it

    • Appoxo@lemmy.dbzer0.com
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      5 months ago

      That’s highly fucked up if you replaced them 5 times within 4 years.

      My Jabra 85h Elite ANC probably isnt as good as thr Airpods ANC but only had to replace them once within 4 years of having them. First replacement was within warranty and I was given new headphones but also could keep the old ones.
      Used them for as long as they could still run. Very satisfied with the service from Jabra. Just the ANC is lacking.

      • InfiniteGlitch@lemmy.dbzer0.com
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        5 months ago

        Agreed! Though, I asked one of the employees that worked there and was told that the 1st gen AirPods Pro had a very known issue with all the three issues I had. Especially the crackling sound.

        And apparently Apple refuses to fix the entire issue with the 1st gen and rather replace them continuously (I suppose?).

        I’m only so glued to the AirPods Pro at the moment for the NC. I got Tinnitus, hear damage and with loud sound I will get Hyperacusis. The NC allows me to have very low sound on, avoid the noise from outside but still capable of hearing other sounds a bit.

        Great service of Jabra though, I’m surprised they allowed you to keep the old ones.

    • MystikIncarnate@lemmy.ca
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      5 months ago

      What key feature has you going back to the airpods? There’s very likely a good alternative, but it depends on what is keeping you using them.

      • InfiniteGlitch@lemmy.dbzer0.com
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        5 months ago

        None. I stick to the AirPods Pro at the moment because, they work right now and Apple keeps replacing them anyway.

        That and don’t have time (yet) to do research for new in-earbuds that are good quality with real good NC. Noise cancelling is a must though.

    • Echo Dot@feddit.uk
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      5 months ago

      If you’d wanted better sound quality you could have got literally any headphones including the cheap ones you get from gas stations. They really do not have good sound quality, they’re fine, but they are only fine.

    • roofuskit@lemmy.world
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      5 months ago

      Only an apple zombie would be loyal to a product that crappy 5 times? My $30 Sesh earbuds work like a champ after several years. Then I got the $100 pixel A buds for free with a new phone and have been using those for years with no problems. Since they were so cheap I use the Sesh buds in the shower to listen to music or podcasts and they still work fine. I abuse cheaper products and they last longer than luxury brand crap.

      • InfiniteGlitch@lemmy.dbzer0.com
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        5 months ago

        I mean, if you don’t understand that I only paid once and that Apple replaced them freely even out of warranty. And that, that’s why I keep using the AirPods Pro (1st gen) for now.

        I don’t know what else to tell you. You can call me an “Apple zombie” if that satisfies yourself. But it doesn’t make sense.

        I’m not going to explain myself to a stranger that soft-insult and can’t even give an good argument as to why I should not keep using them while Apple replaces them for free until I decide to purchase different in-earbuds.

        • roofuskit@lemmy.world
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          5 months ago

          How much of your time was wasted dealing with a faulty product? That’s beyond frustrating. When I spend apple money on something I expect it to work.

          • InfiniteGlitch@lemmy.dbzer0.com
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            5 months ago

            I understand you don’t like Apple. That’s fair. But you keep pressuring your opinion on others (me). You changed topics the moment, I told you, you didn’t understand my first comment.

            Was it frustrating? Perhaps a little, I suppose. I don’t remember how much time, I spent. I don’t care either. The service was easy, quick and good. That’s what matters.

            When I spend apple money on something I expect it to work.

            Lets rephrase that shall we? “When I spent money on something, I expect it to work.”

            Indeed. I expected it to work, it didn’t. Unfortunately several times but they replaced the product without any issue. So problems quickly solved.

            Life isn’t going to always be in your favor. Have patience and find a solution.

            EDIT:

            why I should not keep using them while Apple replaces them for free until I decide to purchase different in-earbuds.

            You also didn’t give me an actual good argument yet on this.

      • Dkarma@lemmy.world
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        5 months ago

        Haha no shit. It’s like 1000 worth of air pods.

        Customers like this deserve to be ripped off imo.